instructions for phone calls
When speaking with students keep the following techniques in mind:
- Be informed . The only bad answer is the wrong answer! Try to avoid having a student correct you. You don't need to know everything about SMC, simply refer questions back to the Admissions Office at (800) 800-4SMC.
- Be personal. Use first names and ask about nicknames.
- Be descriptive. Use illustrative words when describing programs, clubs, etc. Avoid using Saint Mary's lingo or acronyms, it may seem obvious to you but they won't have a clue!
- Smile. Smiling is one of the major training points for national telephone-based corporations. If you are physically smiling, it comes across in enthusiasm and voice intonation.
Alumni Phone Script
Use language you are comfortable with and order these questions however you like. These are examples, you're free to ask other questions too.
- I am an alum of Saint Mary’s College and am calling to offer congratulations on your acceptance.
- How is your college search going? (Remember, they must commit by May 1st)
- Have you considered joining any campus activities? (Discuss campus life)
- Have you visited campus? (If not, encourage them to register for the Overnight Program April 15-16 , or the Gael-For-A-Day Programs on April 2nd and 21st. If the student has received an honors scholarship, remind them about the Honors Overnight Program on March 11th-12th)
- Do you have any questions? (If they ask a question you cannot answer, please forward them directly to the college at (800) 800-4SMC)
