For the SMC community the Client Services Division is the primary point of contact for IT Services and Support
The departments in the Client Services Division represent the first level of IT user support at Saint Mary's College of California.
The departments are:
- Service Desk
The Service Desk (extension 4266) is your primary point of contact to access any IT services or to request support. The Service Desk is managed by the Annalisa Diaz, the Customer Support Manager and has two components:
- a team of Service Desk Technicians and Service Desk Student workers who will take your call and try to resolve the issue as quickly as possbile (FCR)
- the Service Desk Technicians also are available for Classroom Emergencies (CE).
The Tech Bar delivers just-in-time training and application training to individual students, staff and faculty in Galileo 111.
The Tech Bar is managed by Rita Pearson.
For in-depth IT training the Tech Bar issues usernames and passwords for a complete offering of individualized IT Training through Lynda.com. For supervisors interested in providing on or off campus classroom based training for their employees, the Tech Bar will connect them with qualified trainers and training institutions. The cost will vary depending on the level of training and whether training occurs on campus or at the location of the commercial training institute. Faculty who need training or coaching with SMC provided systems such as Moodle should contact the Instructional Technlogy department.
The Media Services department manages all audio-visual, or multi-media, technology in classrooms and provides support for events and conferences on Campus. The department is managed by Craig Philips, the Media Services Manager.
Media Services has two components:
- Media Services itself which provides classroom support
- Events and Conferences Support, which provides multi-media support for events and conferences on Campus. The Events and Conferences Support team is led by Rob Limon
Continual Service Improvement monitors and analyzes IT services to determine what improvements can be made and to report any deviation from agreed upon service levels.
The Software Library manages all software licenses for the Campus, making sure that licenses are used efficiently and cost-effectively.