Frequently asked questions:
I've logged in, but can't connect to the database.
Other important suggestions:
- Firewalls: If you are trying to connect from work, there may be a firewall or other security preventing access. Please contact the System administrator of your workplace to see if this is so. You can also ask them if he/she can open Port 2048 for you.
- Browser settings:
- It is important to clear history/caches on your computer
- 'Cookies' must be enabled
- Popups must be allowed
To change browser settings:
- Select Tools, then Options, then Privacy. Here you can clear your cache, or look at the cookies that are in your browser and remove them if necessary.
- Select the 'hamburger' symbol to the far right of the browser window and select History in the drop down menu. From here you can clear the browsing data of your computer. From this same window you can choose Settings at the left of the screen to see security or privacy settings. (You can do a search on the page to find these quickly).
- Choose the Safari heading, allow popups. Also select Preferences, then Security to indicate the security level for cookies. (An excellent choice is "only from sites you navigate to"). Go back to Preferences to clear the history.
- Select Tool icon from the far left of the screen, then Internet Options. Select Privacy to control pop-ups and set cookies by moving the sliding bar up and down. The General tab allows the history or cache clearance.
More on Browser Settings
Try a different browser if you still can't connect. Certain browsers do not connect well with specific databases, or there may be a problem with the browser bundled with your Internet Service Provider. You should have more than one browser on your computer, or you can update an older version of a browser. All databases work well with Firefox.
How can I email full text articles from the databases?
- If there is no option in the database to email the article, download the pdf, then use your web-based email to send the pdf as an attachment to yourself.
- If there is only html full text, use the File menu on your browser, select Edit/Select All, then Copy and Paste the full text into your web-based email message and send it to yourself.
- Redo your search in the various databases from home. Use the database from the Library's home page in the Databases section. Once you log in to the database using your SMC username and password, you will be able to do your search and print or download to your computer the articles you want.
If you have a link to an article that you want to access from off campus:
- Put this EZProxy authentication information in front of the link in your email;
So your link looks like:
Clicking on the link should prompt our authentication page. Once you login, the article should open.
- Or create a bookmark with this as the url if the database offers such a service. Click the bookmark (sometimes called permalink) to authenticate and view an article. An example of such a link looks like this: https://stmarys-ca.idm.oclc.org/login?url=http://search.ebscohost.com/lo...
If you have a DOI: Digital Object Identifier or PubMed ID:
- Use the DOI/PubMedID search box (below).
- Alternatively, use the search box here.