The purpose of this statement is to explicate overall policies and guidelines for providing a high quality of reference service consistent with the available resources of the SMC Library and the American Library Association standards

"[RUSA Access to Information Committee, Reference and User Services Association (2000). Guidelines for Information Service.”  Retrieved November 13, 2001 from the American Library Association/RUSA Web site: http://connect.ala.org/node/65283;"

"RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services (1996).  Guidelines for Behavioral Performance of Reference and Information Services for Professionals.  Retrieved November 13, 2001 from the American Library Association/RUSA Web site: http://connect.ala.org/node/153494]"

This statement is for the use of Library Staff providing reference services in the SMC Library and may be made available to Library patrons.

The reference service policies are subject to annual review by the Reference Team and the Coordinator of Reference Services.  Some changes in procedures may be made as the need arises.  The Library Cabinet must approve changes in policy.

See entire document:  Reference Services Policies and Guidelines  [pdf]