Have a question? We've got an answer.
Can I phone in work requests?
Sending an email to AIS@stmarys-ca.edu is the most efficient way to send us work requests.
How long does it take for AIS to finish a work request?
We complete most requests within 4 days. You will be informed of your request if it takes longer.
How do I get access to Colleague?
A Colleague login may be requested by your supervisor with the Request for Access form.
How do I get an Informer login?
An Informer login must be requested by your manager or supervisor. The Request for Access form may be used, or an email sent to AIS@stmarys-ca.edu with your name, email address and the Informer access you need.
How do I get into Colleague or Informer from a location off-campus?
Supervisor approval is required as well as a cell phone number. Begin by downloading the Request for Remote Access. Completely fill it out, then email it to your supervisor. Your supervisor will review it, and then email to AIS@stmarys-ca.edu. The email acts as supervisor approval for your remote access. You will be contacted by the helpdesk for installation of the remote access software (VPN client) on your computer.