Over the past two days, Saint Mary's College experienced difficulties receiving email messages that originated off campus. The problem occurred when the College's Computer and Technology Services (CaTS) engineers, and those at Comcast -SMC's service provider - were working to increase the Internet bandwidth from Comcast.
A solution was identified and email messages from outside campus are being received and delivered by SMC servers. College systems are currently processing emails at their maximum capacity. As a result, it may take a while for any message sent from outside the campus to arrive. Additionally, emails sent from outside the campus will be stacked up in the servers that sent them and will arrive in campus email boxes when those servers attempt to resend them.
Typically, email servers resend messages every few hours and continue doing so for approximately 48 hours before they stop and send a "Message Failed" notice to the sender. Accordingly, most messages sent since Tuesday should show up in campus in-boxes over the next 24 hours or so.
All other campus network services, including shared files, access to other College systems (e.g., GaelXpress, Blackboard) and access to the internet have not been affected.
The SMC Incident Management Team, which includes the College's Chief Technology Officer, will continue to monitor and assess the impact of the recent disruption of incoming email delivery. The College appreciates the patience of SMC community members during this period and extends thanks to the CaTS staff for their efforts in resolving the situation.
For more information, contact the College's Media Relations Department at 925-631-4222.