Faculty and Staff will move to GaelMail on April 17, 2013.
Find GaelMail frequently asked questions below.
- Why should I use SMC email on a browser instead of Thunderbird/Outlook/Apple Mail?
- What is the difference between Archive and Delete/Trash?
- I have folders in Thunderbird (Outlook, Macmail...) locally on my computer that contain old email. What should I do with them?
- Can I have more than one account open in google at the same time? Example: I have a personal gmail account and would like to have it open at the same time as my SMC Gaelmail account.
- I can’t find an email that I replied to previously. It does not show up around the date I received the email. Where did it go?
- I am concerned about confidential information in my email that will now be stored in the Google cloud, rather in the custody and on the premises of Saint Mary's College. Will Google protect the confidentiality of the information in my email?
- What happened to the old Communigate mail system and my old email?
- What is an email client?
- What is a browser?
- Can I forward my messages to my other email accounts?
- Can I learn more about the new compose screen?
Cant find your answere here? Look at Google Apps Help Site. (Link will take to Google's support site.)
Q: How will I be able to access my account?
A: To access your SMC Email log into my.stmarys-ca.edu with your SMC ID (Username) and password. You can also use the alternative link https://www.google.com/a/stmarys-ca.edu. If you decide to continue using an email client you will need to set-up your account. Please use the instructions below:
Q: Why should I use SMC email on a browser instead of Thunderbird/Outlook/Apple Mail?
A: SMC Gaelmail email will run in all email clients (Outlook, Apple Mail, Thunderbird). However, many powerful features are only available on a web browser. Gmail’s powerful search tools, a dynamic label and filtering system, archiving functions, and much more.
Q: What is the difference between Archive and Delete/Trash?
A: If you're positive you won't need a message again, use the Delete button to send it to Trash.
Deleting unimportant mail is a great way to free up some of your storage. If it's possible that you'll need a message or conversation in the future, use Archiving. Archive moves messages out of your inbox and into your "All Mail" label for safekeeping. You will still be able to access and search for all messages you archive.
*Deleted messages and conversations are permanently removed from Gmail 30 days after you send them to Trash.
Q: How do I set up a Vacation Message?
A: You set up vacation messages in Gaelmail by accessing the settings. See these instructions to learn more.
Q: How can I set up an email signature for my account?
A: You set up a signature in Gaelmail by accessing the settings. See these instructions. If you would like the SMC logo in your signature file, use this url http://www.stmarys-ca.edu/sites/default/files/attachments/files/smc_logo_red_print.jpg
Q: How can I work with my contacts or address book?
A: See SMC Google Contacts to learn more.
Q: How large can an email attachment be?
A: Each message can send up to 25 MB (megabytes) of information in total. This means each message, including the message, formatting, and all attachments, can not go over 25MB. To learn more about email limits, please click here.
Q: What types of files can not be sent from my email?
A: Google will not accept attached files with the following extentions:
.ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jse, .lib, .mde, .msc, .msp, .mst, .pif, .scr, .sct, .shb, .sys, .vb, .vbe, .vbs, .vxd, .wsc, .wsf, .wsh
to learn more about this visit Google's support site.
Q: I am currenly managing mail lists. How will my mail lists work with Gaelmail?
A: Your mail lists will continue to work as they do now. If you used the old system to subscribe or unsubscribe email you will now use groups. To learn more about groups visit: http://www.stmarys-ca.edu/smc-google-apps/smc-google-groups
Q: I have folders in Thunderbird (Outlook, Macmail...) locally on my computer that contain old email. What should I do with them?
A: Leave all email saved locally on your hard drive where they are. These emails will not be moved over. These message will be accessed just like they are now. Do not delete Thunderbird, Macmail, Outlook, etc. If you wish to move these folders over at a much later date, you can, however, it is EXTREMELY time consuming.
Q: Can I have more than one account open in google at the same time? Example: I have a personal gmail account and would like to have it open at the same time as my SMC Gaelmail account.
A: Yes, you may have more than one instance of gmail open at once. Even if it is a public account and the SMC account. To learn more about this feature, go to this address:
Q: Where did my folders go?
A: Your folders still exist but they are now called labels. Labels are easy to create and use. In addition, messages can exist in more than one label. To learn more about labels click here.
Q: I can’t find an email that I replied to previously. It does not show up around the date I received the email. Where did it go?
A: They may be part of a conversation (or thread) In Gmail, emails (aka messages) are referred to as conversations. Replies to emails (and replies to those replies) are displayed in one collection of messages. Past messages are tabbed behind the most recent email. To see all the messages in a conversation, just click the "Expand all" button. You can change this setting so that replies aren't threaded into conversations, but appear as individual messages in your inbox. To do so, go to the General tab of your Gmail Settings, and select the radio button next to 'Conversation view off'.
Q: I am concerned about confidential information in my email that will now be stored in the Google cloud, rather in the custody and on the premises of Saint Mary's College. Will Google protect the confidentiality of the information in my email?
A: Yes. Google has agreed by contract to take on the same level of responsibility required by the Federal Government for protection of confidential information stored in our Google Apps for Education domain, including the contents of email, as is required of the College.
Q: What happened to the old Communigate mail system and my old email?
A: The contents of your old Communigate account will be migrated over to the the new GaelMail account. Folders and messages will appear after you successfully log in the new system. A small percentage (less than one percent) of email may not move over. Google does not accept files larger than 25MB per message, .exe, and other files. The content is not lost. You can still log into your old account via http://mail.stmarys-ca.edu. This old account is NOT active. You can not send or receive messages from the old account. You can download and save messages and attachments only. Access to http://mail.stmarys-ca.edu will remain available for one year.
An email client, also known as desktop email, is a program on your computer that allows you to access your email without using an internet browser. Email clients download and store your email on your computers and also allow you to send emails. While you still need an internet connection to send and receive emails, email clients allow you to access downloaded email without being connected to the internet. There are many email clients available, but the most common ones are Thunderbird, Outlook, and Apple Mail.
Q: What is a browser?
a: An internet browser (or web browser) is the program you use to access websites like google.com or my.stmarys-ca.edu. There are many internet browsers available, but the most common ones are Firefox, Internet Explorer, Safari, and Chrome.
Q: Can I forward my messages to my other email accounts?
A: Yes. You can have Gmail forward any messages to your other accounts. To learn how to set this up, go to this address: http://support.google.com/mail/answer/10957?hl=en
Q. Can I learn more about the new compose screen?
A. Google and gmail have a new interface for composing new messages. To learn more about this feature see this video by Google.