Survey Results
Here are our monthly Survey Metrics for the Tech Bar.
| Based on your recent experience, how satisfied are you with... | August | September | October |
|
Q: The service you received from the Tech Bar? |
4.5 | 4.7 | 5.0 |
|
Q: The effectiveness of the solution? |
4.6 | 4.7 | 4.9 |
|
Q: The timeliness of response? |
4.7 | 4.7 | 4.9 |
|
Q: The frequency of contact with the Tech Bar staff to satisfy your needs? |
4.7 | 4.7 | 5.0 |
|
Q: The technical knowledge of the Tech Bar staff? |
4.7 | 4.7 | 4.8 |
|
Q: The Tech Bar's understanding of your needs? |
4.7 | 4.7 | 4.9 |
|
Q: The ability of the Tech Bar staff to resolve a problem? |
4.6 | 4.7 | 4.9 |
|
Q: The professionalism of the Tech Bar staff? |
4.8 | 4.7 | 4.9 |
|
Q: The support you recieved? |
4.7 | 4.7 | 4.9 |
|
# of surveys |
27 |
23 | 22 |
|
Responses were measured on a scale of 1 to 5. National average for customer satisfaction = 4.15; |
Data comes from a survey sent to IT Services' customers when a ticket is closed.
Maps & Directories
Mailing Address
Saint Mary's College of California
1928 Saint Mary's Road
Moraga, CA 94556
(925) 631-4000
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