Help People Be Their Best: Manager-as-Coach

Date & Time:
Wednesday, January 13, 2021 - 6:30 p.m.

How can we make better use of time and leadership in a COVID19 world? How can we make every conversation count to help employees and peers learn, perform and adapt better? Join us for this one-hour webinar to learn how to enhance your effectiveness as a manager and bring out the best in people by incorporating basic coaching skills. 

What You Will Lean:

●     How managers in one high-pressured organization used coaching to promote learning and performance;

●     Principles and practices for effective coaching conversations;

●     How to fit coaching into one’s managerial responsibilities;

●     Common challenges in conversations and how to overcome them; 

●     Coaching skills that you can practice right away! 

This webinar is designed for managers, HR/OD professionals and anyone who is interested in helping people and organizations learn, perform and adapt better.


Webinar Facilitators

Jessica Nowaski, MA

Deputy Police Chief Jessica Nowaski joined the Mountain View Police Department as a Police Officer in 1995, and she served as a Field Training Officer, detective, hostage negotiator, bike patrol officer and peer counselor, to name a few. In 2008, she was promoted to sergeant, and in 2011, Jessica was promoted to lieutenant, where she served as a Watch Commander, crisis negotiations team commander, and as Commander of the Santa Clara County Regional Auto Theft Task Force. She was promoted to Police Captain in 2014, and since then, she commanded the Special Operations and Field Operations divisions, as well as managed our dispatch center.

In addition to all of her incredible work here in Mountain View, Jessica has presented nationally on her research on coaching and leadership within law enforcement, both at the 3rd Annual Coaching Conference at Columbia University in New York, NY, and then in 2018 at the International Leadership Association Conference in Ottawa, Canada.  

Jessica holds a Bachelor of Arts Degree in Criminal Justice Administration from Sonoma State University, a Master of Arts in Leadership from St. Mary’s College of California, and is a graduate of the Harvard Kennedy School Senior Executives in State and Local Government Program. She was recognized in 2014 with the prestigious ATHENA Award honoring inspirational women leaders, and she has been integral in the planning of the California Police Chiefs’ Association Women’s Leaders in Law Enforcement Conference, among her many other outstanding contributions to the law enforcement profession.

Ken Otter, PhD

Ken has 30 years of professional experience in human and organizational development as an educator, coach and consultant, in the US and internationally.  Since 2002, Ken has held roles as a co-founder/designer, director and faculty of the pioneering MA in Leadership program at Saint Mary’s College. 

Since 2008, as Co-director of the Leadership Center, Ken and colleagues began to bring leadership development programming to the public, and to organizations and communities. Since 2015, coaching and coach education has become a central focus for Ken in both the MA in Leadership program and in the Leadership Center.  

In addition to both MA and PhD degrees, Ken has earned certificates in The Art and Practice of Leadership Development from Harvard’s Kennedy School of Government, and in Executive and Organizational Coaching from Columbia’s Teachers College.

Ken Otter and Jessica Nowaski