SMC Human Resources Note: This toolkit is in the process of being updated and streamlined.

1. Overview Red
Introduction - Purpose, Importance, & Value 1
Objectives of the Performance Management Process 2
A Shared Responsibility - Roles of Supervisor & Employee 3
Performance Management Cycle  4
Steps & Responsibilities in Performance Management Process 5
2. Links to Mission & Next Steps  Orange
Flow: Mission to Individual Objectives 7
SMC's Mission 7-a
Our Three Traditions 7-b
Twelve Virtues 7-c
Next Steps 7-d
3. Coaching & Communicating Gold
Coaching 9
Communication Overview 10
Giving & Receiving Feedback 11
What is Performance Feedback  11
Three Components of Feedback 11
Asking for Feedback 12
Giving Feedback 12
Guidelines for Giving Constructive Feedback 12
DESC Script 13
"I" Statements 14
Tips on Giving Feedback 15
What Affects How We Give 15
Receiving Feedback 15
Listening 16
Overview 16
Listening Skills 16
Active Listening 16
Model 16
Key Points 17
Listening Techniques 17
Creating a Comfortable Environment for Coaching, Feedback, & Reviews 18
4. Sample Forms & Instructions Yellow
Instructions for Performance Reviews 22-a
Performance Review for Supervisors  24-a
Performance Review for Staff (Non-Supervisory) 26-a
Instructions for Progress Reviews  28-a
Progress Review for Supervisions 30-a
Progress Review for Staff (Non-Supervisory) 32-a
5. Performance Planning Dark Green
Overview and Steps 33
Four Keys Job Dimensions 33
Orienting A New Employee 34
Writing S.M.A.R.T Objectives 34
Definition of Terms 34
S.M.A.R.T Objectives and Standards  34
Sample Objectives on Performance Review Form 36
Questions to Use for Developing Objectives 36
Showing Importance of Objectives 37
Performance Objectives Planning Worksheet 37
Performance Competencies 38
Overview 38
General Competencies 39
Supervisory & Management Competencies 40
6. Progress Review Light Green 
Overview 41
Key Steps 41
Sample Progress Review 42
7. Performance Review Dark Blue
Overview 43
Key Steps 43
Preparation for Review 43
What the Supervisor Does 43
Supervisor Checklist 44
What the Employee Does 45
Employee Checklist 45
Some Sources of Feedback 46
Some Questions to Ask When Seeking Feedback 46
Conducting & Completing the Review 47
Explanation of Performance Ratings 47
Overview 47
Definitions 48
Behaviors at Each Rating Level - Examples for General Competencies 50-a
Behaviors at Each Rating Level - Examples for Supervisory & Management Competencies 52-a
Example of Complete Performance Review for Supervisor 54-a
Example of Completed Performance Review for Staff (Non-Supervisory) 56-a
Accomplishments 57
Writing Accomplishments Statements 57
Employee Accomplishment Worksheets 58
8. Recognizing Employees  Light Blue
Overview 59
Example and Possibilities for Recognizing & Rewarding Employees 60
9. Development & Improvement Plans Purple
Development Plan 61
Overview 61
Blank Development Plan 61-a
Sample Development Plan 61-b
Plan for Improvement 62
Overview 62
Blank Plan for Improvement 62-a
Sample Plan for Improvement 62-b
10. Appendix Gray 
Definition of Terms 63
Checklist for Orienting New Employees 65
References & Resources/Bibliography 66
Endnotes 67
Maps & Directories

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