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August 6, 2020

IT Services

Strategic Roadmap for IT

The College has developed a list of strategic values that drive development and maintenance of information technology resources and services, and which guide the Technology Planning and Policy Intake and Governance process:

Strategic Values for IT

Invest in Teaching, Learning and Scholarship
(a) Develop a robust digital teaching and learning environment
(b) Encourage faculty digital literacy
(c) Seed innovative and/or collaborative EdTech applications
Look for opportunities to better support our mission with respect to Lasallian collaboration that might be enhanced by information technology
Amplify “Get The Message Out” efforts through increased frequency of and investment in development of the College’s web resources and enterprise applications
Advance data-enabled, evidence-based decision making
Infuse operations with information technology applications, practice and/or policy that will increase efficiency and/or reduce risk
Transition the information technology infrastructure fitness program from event to practice

IT Roadmap

Also referenced as the SMC IT Project Portfolio, the Roadmap is best represented according to the College's strategic values for IT as indicators of the strategic intent in each title. The bulleted lists in each tab are categorized to include not just the ideas being considered (Emerging), but also the strategic project work (Strategic) and operational support and maintenance (Tactical and Containment) project work to which the human and material resources of the IT Services development effort are assigned. The colors and numbers in square brackets indicate strategic positioning (where applicable) according to the strategic values above.

Emerging

GOAL: RESEARCH/PILOT

As a result of Ideation (see the Technology Planning and Policy video for an understanding), titles in this list are here to ensure that the SMC Community is aware of the emerging trends and technology that fit with the College's strategic values for IT. Some, or perhaps many, will never become projects. IT Services expends from 10%-20% of its resources annually researching, piloting, testing and evaluating the appropriateness of this highly active and changeable list. Some titles involve the effort and resources of areas outside of IT Services:

[1a] Active Learning Classroom POC
[1a] Computer lab filtering application
[1a] Language Center Lab
[1a] Galileo 201 Upgrade
[1a] Learning Mgt System (Canvas)
[1c] Educational Technology Grant for Faculty (summer/year long)
[5] AdAstra Platinum analytics
[5] Ethos Implementation
[5] Operations and workflow documentation
[5] SIS/ERP Vision
[5] SEBA Accreditation Application
[5] Training and Performance Review Application
[5] Zoom Conference Rooms
[6] Disaster Recovery/Business Resumption plan update

Strategic

GOAL: INVEST/TRANSFORM

This list contains the results of Ideation review and approval (see the Technoogy Planning and Policy video for an understanding of Ideation), often containing titles that existed in the Emerging category while being researched and/or piloted. IT Services expends from 10%-20% of its resources annually on projects and resources listed here. Some titles involve the effort and resources of areas outside of IT Services:

[1b] Hybrid Experiment Pilot
[3] CRM/Fundraising app for Advancement
[5] IRB/Grant Management Systems
[5] Course Catalog - planning and printing
[5] Self Service (Registrar's Office, Human Resources, Payroll)

Tactical

GOAL: MAINTAIN/OPTIMIZE

Resources and projects listed here represent the ongoing investment in the College's IT resources and services. The colloquial "keeping the lights on" applies to the Tactical roadmap, and IT Services expends 60%-80% of its resources annually ensuring the fitness of the contents of this list. Some titles involve the effort and resources of areas outside of IT Services:

[5] BenefitFocus updates
- Business Intelligence (Informer, Tableau)
- Campus Network Equipment and Software
- Career Services/Workforce Development
- Classroom Technology
- Conference Room Technology
- Constituent Relationship Management (Slate)
- Content Mgt (Salli)
- Course Evaluations (Blue)
- Desktop/Laptop (Apple, Dell)
  [6] Expanded Data Encryption
- Desktop productivity (G-Suite, Office)
- Digital Literacy Initiative
- Digital Signatures (Docusign)
- Doc Imaging/Mgt (ImageNOW Experience)
- eCommerce/PCI
- Educational Technology
- ePortfolio (Taskstream)
- Faculty Search/Promotion (Interfolio)
[3] Migrate faculty web pages to Digital Commons
- Incident Management Communications Apps and Systems (LiveSafe)
[5] IPS/Colleague parking citation database integration
- Learning Mgt System (Moodle, Joomla)
  [1a] Moodle enhancements 2019-2020
- Library Systems and Databases
[5] Medicat software implementation
- Campus Network Services (Infrastructure and Operations)
  [5] Emergency phone repair/replace
  [5] Sponsored/Shared Account Security
  [5] Xfinity streaming strategy
- Online Performance Mgt (Halogen)
- Payment Gateway (Touchnet)
[5] Chosen names in Colleague
- Room/Event Scheduling (AdAstra)
- Service Catalog
- Service Desk App and Service Catalog (TeamDynamix)
- SIS/ERP
  [5] Replacement/Upgrade - GivePulse CILSA Database Management
  [5] Colleague/AD Sync - Creation, Changes and Terminations of Accounts in both Colleague and AD
  [5] Employee time entry
  [5] GaelXpress migration to Self Service
  [5] GDPR stance and action
- Systems/Servers
- Videoconferencing (G-Suite, Zoom)
- Virtual Private Network
- Campus Web and Mobile Resources and Services
- Wired & WiFi Network

Containment

GOAL: DEMOTE/RETIRE

Resources and projects listed here represent outmoded or obsolete technology according to either or both the College's strategic values for IT, or the ever present change in the IT industry and higher education. IT Services expends from 0%-10% of its resources annually trying to reduce this list to an empty state:

- Legacy Telecomm (NEC)