Miscommunication and misunderstandings are common workplace occurrences. Sometimes they are minor, evaporating like mist. Other times, several incidents pile up or a situation becomes emotionally charged, eroding collaboration and trust. We do have choices. We can avoid having a conversation. We can try to talk it out, without a clear approach. Or we can learn techniques that help us handle tough conversations respectfully and with greater confidence. In this program, you will:

  • Discuss beliefs and assumptions that stand in the way of effective conversations
  • Recognize how to prepare for difficult conversations
  • Identify key steps for conducting tough conversations and keeping them constructive

When:             March 20, 9:30 AM—12:00 PM

Where:            Lafayette, SODA Center

Open to:          All SMC employees

Presenter:       Sunny Bradford, Director-Learning & Org. Effectiveness

Fields with red asterisk are required.

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Saint Mary's College of California
1928 Saint Mary's Road
Moraga, CA 94575
(925) 631-4000
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