SMC Library Pickup

How does SMC Library Pickup work?

1. Request a book or DVD 
   • For books and DVDs the SMC Library owns: Find it in the Library catalog, click on the title, and click Request at the top of the page.   Step by step video tutorial
   • If the SMC Library doesn't have it: Look it up in the Link+ catalog and click Request It.
   • If it's not in the Library or Link+: Fill out the ILLiad form to request it from another library.
2. Receive an email notification when item is ready for pickup. (For SMC items, this takes 1-2 business days.  For Link+ items, this takes 6-8 business days).
3. Curbside pickup: Once you’ve got an email that your item is ready, book a curbside pickup appointment via the SMC Library Pickup form. Pickups are available Mondays 10 am - 12 pm and Thursdays 4-6 pm, in the Library parking lot**. Let Campus Safety know you are here for Library Pickup (show your LiveSafe Daily Health Screening). Then call us when you arrive: (925) 631-4229.

**SMC Library Pickup will not be available During  Thanksgiving and Holiday Closures. Please see the hours page.

FREQUENTLY ASKED QUESTIONS

Now that the Library study spaces are open, can I come into the Library to pick up my items?

Once you get an email saying your item is ready for pickup, if you are a student living on campus, or if you are faculty or staff approved to come to campus, you can come into the Library during open hours to pick up your items. Please bring your SMC ID. Contactless curbside Library Pickup is still available by appointment for those who prefer it.

What happens if I was scheduled for pick up, but I missed my window?

Any items not picked up during the pre-scheduled pick up window will be placed back into circulation. Please let us know, (925) 631-4229 or Ask Us! if you would like to schedule a new appointment or place a new hold. 

What should I do if I have mobility issues and I cannot pick up my materials?

Call (925) 631-4229 after you schedule a pick up. Staff assistance will be provided to those who need help.

Can I have someone else pickup for me?

Unfortunately, no.  You need to pick up your items yourself.  If you have special circumstances, please contact the Service Desk at (925) 631-4229 or Ask Us! and we will speak with you.

What if I can't come to campus?

We can mail items owned by the SMC Library to you via Document Delivery.

How much time do I have to return my items? How do I return items?

Please check your account for due dates. Library materials may be returned to either book drop--one by the library parking lot, the other near the front entrance.  If you cannot come to campus, you can mail the items to us.  There is information on mailing items at the bottom of the Document Delivery page.

What safety measures are being taken for the community and staff?

We will be employing social distancing and public health recommendations for operations. Library staff will be wearing face coverings and wearing gloves when handling materials. All returned items will be placed in quarantine for 96 hours. Items will be in a bag for pick up to reduce contact.

When will all in-person library services and full access to the library facilities resume?

Study spaces in the Library are reopening October 19 with online reservations for a study space, room, or computer. We are working to reopen all library services and access as soon as possible in a safe, coordinated, and phased effort. We will continue to follow campus, local, state, and public health guidelines for operations.