How can we help you?

Click on the Service Catalog links in the left margin to match our service provisions with your service need.

Click on the ServiceNow image in the left margin and use your SMC username and password to login to the IT Services ServiceNow portal, where you can make a request for service or check our knowledge base. This link will open a new page and take you to another site apart from the Saint Mary's College website.

Service Desk

The Service Desk is staffed to help with computer, technology and IT-related questions
and support.

Call us to report an incident or request a service: (925) 631-4266.
Email us: servicedesk@stmarys-ca.edu
Location: Filippi Hall, Lower Level (below the Business Office)
Service Desk Hours:
Mon-Thu  7:30am-1:00am, (Technician support from 7:30am-7:30pm)
Fri            7:30am-6:00pm (Technician support from 7:30am-7:30pm)
Sat           7:30am-6:00pm (Technician on call/on campus from 7:30am-3:30pm)
Sun          10:00am-1:00am (No professional technician support)

Tech Bar

The Tech Bar is staffed for walk-in technical support.

Locations and Hours:

Saint Albert Hall (Library)
Mon-Fri  9:00am-5:00pm

Galileo 111
Mon-Fri  9:00am-5:00pm 

Garaventa Lobby
Mon-Fri  9:00am-1:00pm

Media Services Center

Location: Filippi Hall, Lower Level (below the Business Office)
Call us: (925) 631-4266
Hours:
Mon-Thu 7:30am-10:00pm
Fri          7:30am-6:00pm
Sat          7:30am-6:00pm

Student Computer Labs

Primary Location: Saint Albert Hall (Library)
Hours:
Mon-Thu   7:30am-1:00am
Fri             7:30am-6:00pm
Sat            9:30am-6:00pm
Sun             10am-1:00am
Hours are subject to change.

Other labs on campus are scheduled for classes, and open for general use based on different building schedules.  Check with the IT Service Desk to determine availability for general use.